Certificates-of-Knowledge.com
27 subjects across 5 programmes.
Every subject is self-paced and fully online, and includes its own multiple-choice assessment and automated Certificate of Knowledge on a pass. Some subjects count toward more than one programme.
Certificate of Knowledge in Marketing
Choose at least 2 subjects to build this certificate.
Principles of Marketing
The foundational concepts every marketer needs: what marketing is, the marketing mix, market research, segmentation, targeting and positioning.
24 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCustomer Service
Delivering service that builds loyalty — customer expectations, handling complaints, service quality, and building lasting customer relationships.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppAdvertising and Integrated Marketing Communications
Planning and executing advertising and promotional campaigns across media, and integrating them into one consistent brand message.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppMarketing in Practice
Applying marketing theory to real business situations — planning, implementation, and practical case-based decision making.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppDigital Marketing
Marketing in the digital age — social media, search, content, email, and measuring digital campaign performance.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppFundamentals of Entrepreneurship
The essentials of starting and running a small business — opportunity recognition, business planning, and basic financial literacy for entrepreneurs.
25 lesson topics · 31 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCertificate of Knowledge in Human Resources Management
Choose at least 2 subjects to build this certificate.
Recruitment and Selection
Attracting and choosing the right people — job design, sourcing candidates, shortlisting, interviewing, and making sound, fair hiring decisions.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppTraining and Development
Building workforce capability — identifying training needs, designing learning interventions, and evaluating their impact on performance.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppPerformance and Employee Relations Management
Managing performance and workplace relationships — appraisal systems, discipline and grievance handling, and maintaining fair, productive employee relations.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCompensation and Benefits Management
Designing pay that attracts and retains — salary structures, incentives, benefits, and the basics of reward strategy and payroll compliance.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppBusiness Communication
Communicating clearly and professionally in business — reports, memos, meetings, presentations, and workplace correspondence that gets results.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppIntroduction to Human Resource Management
The foundations of managing people at work — HR's role in the organisation, workforce planning, job analysis, and the employee life cycle from hire to exit.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCertificate of Knowledge in Business Administration
Choose at least 2 subjects to build this certificate.
Business Administration and Office Management
Running the day-to-day business office — records and information management, scheduling, procurement basics, and coordinating administrative support functions.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppFinancial and Business Accounting Fundamentals
Reading and using the numbers behind a business — bookkeeping basics, financial statements, budgeting, and everyday financial decision-making.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppBusiness Law and Ethics
The legal and ethical framework businesses operate in — contracts, business entities, consumer protection, and everyday ethical decision-making at work.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppPrinciples of Marketing
The foundational concepts every marketer needs: what marketing is, the marketing mix, market research, segmentation, targeting and positioning.
24 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppFundamentals of Entrepreneurship
The essentials of starting and running a small business — opportunity recognition, business planning, and basic financial literacy for entrepreneurs.
25 lesson topics · 31 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppBusiness Communication
Communicating clearly and professionally in business — reports, memos, meetings, presentations, and workplace correspondence that gets results.
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCertificate of Knowledge in Customer Service
Choose at least 2 subjects to build this certificate.
Complaint Management
A focused, practical grounding in handling customer complaints well -- the structured process, key concepts such as the service recovery paradox, and how complaint data is used to prevent problems recurring.
25 lesson topics · 24 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCustomer Service Fundamentals
The foundations of professional customer service -- communication skills across every channel, managing expectations, and the personal and organisational habits that make service genuinely reliable.
25 lesson topics · 25 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCustomer Experience Management
How to deliberately design, measure and improve the customer journey across every touchpoint -- journey mapping, CX metrics, personalisation, and building a genuinely customer-centric organisation.
25 lesson topics · 25 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppContact Centre & Multichannel Support Operations
How a modern contact centre actually runs -- channels, workforce management, routing, quality assurance, and the metrics that keep a high-volume support operation efficient without sacrificing genuine resolution.
25 lesson topics · 26 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCustomer Relationship Management & Retention Strategy
How organisations manage customer relationships deliberately over time -- lifetime value, segmentation, loyalty programmes, churn prediction, win-back strategy, and the CRM systems and data practices that support it all.
25 lesson topics · 25 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppService Quality & Standards
How organisations define, measure and continuously improve service quality -- the SERVQUAL and Gaps models, service standards and SLAs, root cause analysis, TQM and ISO 9001, and reconciling organisation-defined quality with what customers actually value.
25 lesson topics · 24 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCertificate of Knowledge in Business Law
Choose at least 2 subjects to build this certificate.
Introduction to Business Law
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppContract Law
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCompany and Corporate Law
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppEmployment and Labour Law
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppCommercial and Consumer Law
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppBusiness Dispute Resolution and Legal Risk
25 lesson topics · 25 assessment questions
Course fee: K450.00Assessment fee: K200.00
View details Recommend on WhatsAppNo subjects match your search.
Application fee: K150.00
Paid once when you apply — covers your application review regardless of how many subjects you choose.
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