Business Communication

What this subject covers

Lesson topics

1. The Communication Process and Barriers to Effective Communication
2. Verbal and Non-Verbal Communication in the Workplace
3. Written Business Communication: Letters, Memos and Reports
4. Email and Digital Communication Etiquette
5. Effective Business Meetings and Minute-Taking
6. Presentation Skills
7. Listening Skills and Interpersonal Communication
8. Communicating Across Cultures and Diversity in the Workplace
9. Communication in Leadership: Managing Team Communication
10. Persuasive Business Writing and the Art of Argument
11. Business Etiquette and Professional Communication Norms
12. Telephone Communication and Virtual Meeting Etiquette
13. Negotiation Communication Skills
14. Writing Proposals, Tenders and Business Cases
15. Report Structuring and Writing Executive Summaries
16. Giving and Receiving Feedback and Handling Difficult Conversations
17. Understanding Communication Styles and Personality Types
18. Public Speaking Confidence and Overcoming Nervousness
19. Using Visual Aids and Data in Business Communication
20. Communicating Upward and Downward in the Organisation
21. Internal Communication Strategy for Organisations
22. Communicating Organisational Change to Employees
23. Communicating with Customers and External Stakeholders
24. Crisis Communication and Managing Reputational Risk
25. Communication Technology and Tools in the Modern Workplace