Performance and Employee Relations Management

What this subject covers

Lesson topics

1. Foundations of Performance Management: Purpose and the Performance Cycle
2. Setting Objectives and Performance Standards
3. Performance Appraisal Methods
4. Giving Feedback and Managing Underperformance
5. Understanding Employee Relations and the Employment Relationship
6. Communication, Consultation and Employee Voice
7. Handling Grievances
8. Workplace Discipline: Principles and Process
9. Managing and Resolving Workplace Conflict
10. Performance Improvement Plans (PIPs)
11. 360-Degree Feedback and Multi-Rater Assessment
12. KPIs and the Balanced Scorecard at Individual Level
13. Linking Performance Management to Pay and Reward
14. Distinguishing Poor Performance from Misconduct
15. Fair Process for Dismissal and Termination
16. Redundancy and Organisational Restructuring
17. Employment Contracts and Terms and Conditions of Employment
18. Workplace Policies: Leave, Code of Conduct and Related Rules
19. Managing Absenteeism and Attendance
20. Bullying and Harassment in the Workplace
21. Whistleblowing and Escalating Grievances
22. Mediation and Alternative Dispute Resolution
23. Trade Unions and Collective Bargaining
24. Employee Relations in Unionised versus Non-Unionised Workplaces
25. Exit Interviews and Sustaining Positive Employee Relations